Terms & Conditions

1. Scope of Work & Quotes

We provide a "Repair First" assessment. We will always prioritize restoring your existing windows and doors over expensive full-frame replacements.

All written quotes are valid for 30 days.
Any additional parts or labour required during the repair will always be discussed and agreed with you before work proceeds.

Pricing Transparency
The price quoted is the final price. No VAT is applicable, making us a cost effective choice compared to national firms.

2. Guarantees & Workmanship

We stand behind our GQA-qualified expertise with industry-leading guarantees:

Hardware Repairs: 1-year guarantee on handles, hinges, and locks.
Sealed Glass Units: 5-year guarantee against condensation between panes.
Exclusions: Guarantees do not cover pre-existing structural issues, accidental damage, misuse or external glass breakage.

3. Safety, Compliance & FENSA Exemption

All work complies with relevant Building Regulations and safety glazing requirements.
As a GQA and CSCS-certified provider, we follow strict safety protocols.

FENSA and Building Control Exemption

Because we focus on replacing components within your existing frames, the work is legally classified as a repair under UK Building Regulations. Glass only replacements are exempt from FENSA registration and do not require Building Control approval. However, we match the peace of mind offered by full frame installers by backing our sealed units with a 5 year guarantee against condensation, which is the same standard warranty period typically provided by FENSA certified companies for new window installations.

British Standards

All materials supplied meet the relevant British Standards, including:

Where required by law, safety or toughened glass will be installed in low level areas, doors and other safety critical locations.

If we discover severe timber rot, unsafe frames or other structural defects, we may pause work and discuss safe remediation options with you before continuing.

4. Repair Compliance Certificate

To support future property sales, conveyancing or insurance records, we provide a written Repair Compliance Certificate confirming:

This certificate is included as part of our service.

5. Access and Customer Responsibilities

Please ensure clear and safe access to the windows or doors being serviced. Customers are responsible for moving blinds, furniture, breakables and personal items away from the work area before our arrival.

6. Payments & Security

Accepted Methods: We accept Debit/Credit cards, Apple Pay, Google Pay, and Bank Transfers and cash.
Payment Timing: Payment is due upon completion unless a deposit has been agreed for bespoke items .
Security Notice: We will never ask you to change bank details via email or text.

7. Cancellations

If you need to cancel, please provide at least 24 hours' notice.
In accordance with UK consumer law, you have a 14-day cooling-off period from the date of order confirmation, provided work has not yet begun.
If you ask us to order bespoke sealed units or begin work within this 14 day period, you waive the right to cancel and will be liable for the cost of the custom materials ordered.

8. Dispute Resolution

We aim to resolve any concerns quickly and fairly. Please contact us directly if you have an issue so we can put it right.

If a matter cannot be resolved, it may be referred to the relevant trade body or ombudsman for independent review.

These terms are governed by the laws of England and Wales.

9. Photography and Media Use

We may take before and after photographs for quality control and marketing. Images will never show your house number, personal belongings or identifiable location. If you prefer that we do not take or use photos, please let us know at the start of your appointment.