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Browse this section to find helpful answers to frequently asked questions. If you can’t find what you’re looking for, feel free to get in touch with us here >
FAQ's
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What types of window repairs do you carry out?
We repair uPVC and aluminium windows, including hinges, locks, handles, misted glass units, draught issues, and windows that won’t open or close properly.
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Do you charge a call-out fee?
No. All surveys are completely free and without obligation. You only pay for the work you approve.
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How quickly can you attend?
Most appointments are available same day or next day within Tunbridge Wells and surrounding areas. We prioritise stuck windows, security issues, and urgent repairs.
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Do you guarantee your repairs?
Yes. All repairs and glass replacements come with a clear written guarantee for your peace of mind.
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Can I pay by card?
Yes. We accept all major debit and credit cards. Payments are processed securely, and you’ll receive a digital or printed receipt.
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Can you replace just the glass instead of the whole window?
Absolutely. In most cases, only the glass unit needs replacing — not the entire frame. This is faster, cleaner and far more cost-effective.
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Do you install trickle vents?
Yes. We install modern, discreet trickle vents that improve airflow and help reduce condensation, damp and mould.
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Do you work directly with tenants or landlords?
Yes. We can arrange appointments directly with tenants and keep landlords fully updated, making the whole process smooth and stress-free.
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What areas do you cover?
We cover Tunbridge Wells and nearby villages including Southborough, Rusthall, Pembury, Speldhurst, Bidborough, Tonbridge, Hildenborough, and surrounding areas.
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Are you insured and qualified?
Yes. We are fully insured and qualified to industry standards, giving you complete confidence in the work carried out.
