At Glazing Spark Window Repairs, we take your privacy as seriously as your property’s security. This policy outlines how we collect, use, and protect your personal data in accordance with UK GDPR.
Privacy policy
1. Who We Are
Glazing Spark is a professional window repair specialist based in Tunbridge Wells. We are committed to handling your personal data responsibly and with full transparency.
2. What Information We Collect
When you contact us for a quote or a repair, we may collect:
Contact Details: Name, phone number, and email address.
Property Information: Address and specific access details for the repair.
Visual Documentation: Job-related photos or descriptions (sent via our website or WhatsApp).
Payment Data: Processed securely via encrypted third-party providers; we do not store your full card details.
3. How We Use Your Information
We use your data strictly to provide our ethics-led services:
Quoting: Analyzing photos sent via WhatsApp to provide fast, accurate estimates.
Operations: Scheduling appointments and carrying out repairs.
Financials: Issuing professional invoices and processing secure payments.
Compliance: Maintaining records for tax, legal obligations, and guarantee tracking.
Zero-Spam Guarantee: We do not sell or share your data with third parties for marketing purposes.
4. Security & Storage
Your data is stored using password-protected systems and encrypted platforms. Because we value property safety, we retain job records (including photos) only as long as necessary to honor our 5-year glass guarantees and meet legal tax requirements.
5. Your Rights
Under UK law, you have the right to: Access the personal data we hold about you. Request corrections or the deletion of your data. Withdraw consent at any time. Lodge a complaint with the ICO if you believe your data has been mishandled.
6. Cookies & Analytics
Our website uses basic cookies and analytics tools to understand how visitors from Tunbridge Wells, Tonbridge, and Paddock Wood find our services. No personally identifiable data is collected through these cookies.
7. Contact Us
For any questions regarding your data, please contact us: Glazing Spark Window Repairs Phone: 01892 300511
